Readers who know me know that my daughter is very sick, and that I’m balancing my work on advocates’ behalf with being her advocate, too. For the last five months, we’ve been dealing with hiccups in her major health/medical issues. …
Customer Service Nightmares? Improve Your Approach, Get Better Results Read More »
You can’t swing a jump rope without the concept of AI popping up. AI = Artificial Intelligence. Think Hal, the computer from 2001 A Space Odyssey. He ends up learning so much he actually takes over the world. So much …
Every profession worth its salt is led by a certification organization that lays out its foundational best practices and ethics. Certification is one of any specific profession’s definers, helping to distinguish it from other professions and outlining its benefit to …
One of the very best ways to learn what someone wants to know, whether it’s a piece of information or a skill, is to…. ASK! And so – I’m asking. As I’m early into my UNretirement days, I’ll ask you… …
If you’re just thinking about becoming an advocate or care manager in private practice, you probably have a dozen or more questions about what that will entail. That’s especially true if you have never been in business for yourself before. …
At a recent checkup appointment with a new (to me) primary care doctor, a stranger in a lab coat came into the exam room but didn’t introduce himself. He sat down at the computer and began to ask me questions, …
Who ARE You? Jason Makes the Case for a Name Tag Read More »
It’s all well and good to determine you want to work with a coach or mentor to help you build your advocacy or care management practice. It’s also great to know how to choose the right person. But where can …
How to Find the Right Coach or Mentor for Your Practice Read More »
I still drop into the APHA Discussion Forum on occasion. It’s a great way to keep up with the issues and hurdles of the day. There are so many of them, and the conversations are often so informative! A most …
Time for a Pricing Review (Are you charging enough?) Read More »
