Years ago, when I was still doing a lot of speaking to groups, I was invited to be part of a panel that would “debate” the benefits of working with private advocates – vs – hospital advocates. We were expected
An Update to the Evolution of the Momma Test Read More »
I took a vacation. Yes, I really did. 10 days of enjoying the mountains and the lakes and it was just wonderful. Wonderful, I say! I share this today with you because there was a time in my life as
Take Your Vacation! No Matter How Impossible That Might Seem Read More »
Spring 2020… when the world of private patient advocacy shifted on its axis…. because COVID defined our new reality. Many of us advocates who spent our time with clients, IN PERSON, experienced the shock of realizing that we must either
Take a Marketing Lesson from What We Learned During Covid Read More »
YOU could save a client’s life! A sad story sets the stage for today’s advice. I was walking my dog last week on a beautiful newly-spring day. It was good to see and wave to neighbors who had hidden themselves
An Appalling Outcome that YOU Can Change Read More »
Since stepping back from APHA three years ago, there are few things I enjoy more than hearing from a health care / patient advocate I got to know during my time at the helm. So many years and so many
These 2 Important Words Keep Your Practice Humming Read More »
Spring has sprung (or maybe in your neck of the woods it’s about to begin!) – and that means Mother’s Day is just around the corner. Whether or not you are a mother yourself, you know what Mother’s Day is
Marketing Magic for Mother’s Day in 3 Easy Steps Read More »
Readers who know me know that my daughter is very sick, and that I’m balancing my work on advocates’ behalf with being her advocate, too. For the last five months, we’ve been dealing with hiccups in her major health/medical issues.
Customer Service Nightmares? Improve Your Approach, Get Better Results Read More »
