(Not sure what CHCAO is? See below*…) Health care and patient advocates convened in September for a conference about – advocacy! I did not attend, but am told that those who did felt well served by the many speakers, topics, […]
Where Advocacy Rubber (Data) Meets the Road – The CHCAO Report Read More »
Readers who know me know that my daughter is very sick, and that I’m balancing my work on advocates’ behalf with being her advocate, too. For the last five months, we’ve been dealing with hiccups in her major health/medical issues.
Customer Service Nightmares? Improve Your Approach, Get Better Results Read More »
You can’t swing a jump rope without the concept of AI popping up. AI = Artificial Intelligence. Think Hal, the computer from 2001 A Space Odyssey. He ends up learning so much he actually takes over the world. So much
This AI Conundrum Can Put Clients in Peril Read More »
At a recent checkup appointment with a new (to me) primary care doctor, a stranger in a lab coat came into the exam room but didn’t introduce himself. He sat down at the computer and began to ask me questions,
Who ARE You? Jason Makes the Case for a Name Tag Read More »
It’s all well and good to determine you want to work with a coach or mentor to help you build your advocacy or care management practice. It’s also great to know how to choose the right person. But where can
How to Find the Right Coach or Mentor for Your Practice Read More »
In Spring 2022, it was announced that management of APHA, the Alliance of Professional Health Advocates, was transitioning to new directors and that I, Trisha Torrey, would be retiring. Retiring? Really? Trisha? Yes. It seemed like the right time. After
Trisha is BACK! (Sharing a personal update.) Read More »
