Posts Tagged 91

More Evidence for the Positives of Apologies

Those of us who work in patient empowerment couldn’t help but notice the results of a Harvard Medical School study released this week about what happens to a relationship between doctor and patient when the physician makes an error. The story was reported in US News and World Report the New York Times and other […]

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Posted in: Doctor Communication, Health /Medical Consumerism, Healthcare Quality, Hospitals, Patient Advocacy, Patient Empowerment, Patient Safety

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How Apologies Lead to Fixing

I’ve talked before about blamers and fixers. Here’s a way of looking at that concept that may make you a wiser patient. One of the big questions about medical mistakes is whether practitioners should own up to them. Until recently, doctors were highly discouraged from admitting any kinds of problems had taken place, whether it […]

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Posted in: Doctor Communication, Health /Medical Consumerism, Healthcare Quality, Hospitals, Media, Medical Errors / Mistakes / Misdiagnosis, Patient Advocacy, Patient Empowerment, Patient Safety, Patient Tools, Self Help

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