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Doctoring: the Ultimate in Customer Service? Or not.

My husband works for a large, international corporation that offers tech support 24/7 for his computer. Beginning last Friday when his laptop began giving him fits, he contacted tech support for help. In the span of 2-1/2 days, and a dozen calls, his laptop is still not functioning correctly. His experience struck me as the […]

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Posted in: Doctor Communication, Health /Medical Consumerism, Healthcare Quality, Patient Empowerment, Patient Safety, Patient Tools

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