Got a Question?

Help me help you!

 

I’m contacted almost daily by patients with all kinds of problems and hurdles put in front of them by the healthcare system.  I try to help as many as I can, but so often those same people make it so hard to do!

Since I do this as a volunteer, I ask that you follow my guidelines so I can help you.

Here are some do’s and don’ts for contacting me with questions.

DO:

Send an email that is short, clear and concise.  Limit its length to no more than 2-3 paragraphs.  See at right for my email address.

Be sure to ask a question.  Sometimes I receive emails that ramble on and on, and in the end there’s no request or question.  I have no idea what the requestor wants me to do or reply.

Have realistic expectations. I will try my best for you, but if you have an expectation that is unrealistic, you will be disappointed, no matter what.

Say thank you if my reply helps you!  I am always amazed at how many people never even let me know they have even received my reply. You’ve asked me for something. I owe you nothing. I want to help, and to the extent I can, I will.  I only ask you to use the manners your mama taught you.

DON’T:

Ramble.  Seriously.  I can’t possibly answer everyone if there is too much there and if it’s a mile long in all one paragraph, it makes it very difficult to read.  (Remember, short, clear and concise.)

Send attachments or ask me to link to a website.  I won’t open them or click on the link.  It’s a sure way to invite a bug or virus to add itself to my computer.  Instead put your explanation and question into two or three paragraphs in an email.

… Ask me to phone you.  I don’t do phone calls to consult with patients.  There just aren’t enough hours in the day.

Ask or expect medical advice. I’m not a medical professional.  I can often help with almost any other aspect of healthcare that isn’t actual medical information or advice.

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Fair enough?  I hope so. I’ll look forward to hearing from you.

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1 comment

  1. Denise Archuleta

    Hello Trisha,

    How can we change legislation to add a layer to protect patients from patient abandonment? I believe all patients subject to termination from a physician/clinic/provider should be provided due process, at a minimum social worker interview. Because there are many illnesses where symptoms are agitation and patients do have issues with work, transportation and resources, AND those of us who were longtime “undiagnosed” who get frustrated, or have extreme fatigue, need help, NOT firing.

    Obviously, if a doctor intends to fire a patient because the patient is no longer profitable, that is a different issue altogether. either way it is criminal no matter the reason.

    I am contacting my Senator, but I am serious. Do you or have you initiated any actions that can add a legal layer, nationwide, whereby a patient has the right and access to either social worker or counseling to isolate and treat the reasons behind why there is trouble with whatever is interfering with patient / doctor relations.

    my blog is http://www.nobodyhasovariancancer.blogspot.com

    I want to resolve this before I leave the earth….. :-)

    Peace and blessings to you

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