Got a Question?

Help me help you!

 

I’m contacted almost daily by patients with all kinds of problems and hurdles put in front of them by the healthcare system.  I try to help as many as I can, but so often those same people make it so hard to do!

Since I do this as a volunteer, I ask that you follow my guidelines so I can help you.

Here are some do’s and don’ts for contacting me with questions.

DO:

Send an email that is short, clear and concise.  Limit its length to no more than 2-3 paragraphs.  See at right for my email address.

Be sure to ask a question.  Sometimes I receive emails that ramble on and on, and in the end there’s no request or question.  I have no idea what the requestor wants me to do or reply.

Have realistic expectations. I will try my best for you, but if you have an expectation that is unrealistic, you will be disappointed, no matter what.

Say thank you if my reply helps you!  I am always amazed at how many people never even let me know they have even received my reply. You’ve asked me for something. I owe you nothing. I want to help, and to the extent I can, I will.  I only ask you to use the manners your mama taught you.

DON’T:

Ramble.  Seriously.  I can’t possibly answer everyone if there is too much there and if it’s a mile long in all one paragraph, it makes it very difficult to read.  (Remember, short, clear and concise.)

Send attachments or ask me to link to a website.  I won’t open them or click on the link.  It’s a sure way to invite a bug or virus to add itself to my computer.  Instead put your explanation and question into two or three paragraphs in an email.

… Ask me to phone you.  I don’t do phone calls to consult with patients.  There just aren’t enough hours in the day.

Ask or expect medical advice. I’m not a medical professional.  I can often help with almost any other aspect of healthcare that isn’t actual medical information or advice.

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Fair enough?  I hope so. I’ll look forward to hearing from you.

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3 comments

  1. Denise Archuleta

    Hello Trisha,

    How can we change legislation to add a layer to protect patients from patient abandonment? I believe all patients subject to termination from a physician/clinic/provider should be provided due process, at a minimum social worker interview. Because there are many illnesses where symptoms are agitation and patients do have issues with work, transportation and resources, AND those of us who were longtime “undiagnosed” who get frustrated, or have extreme fatigue, need help, NOT firing.

    Obviously, if a doctor intends to fire a patient because the patient is no longer profitable, that is a different issue altogether. either way it is criminal no matter the reason.

    I am contacting my Senator, but I am serious. Do you or have you initiated any actions that can add a legal layer, nationwide, whereby a patient has the right and access to either social worker or counseling to isolate and treat the reasons behind why there is trouble with whatever is interfering with patient / doctor relations.

    my blog is http://www.nobodyhasovariancancer.blogspot.com

    I want to resolve this before I leave the earth….. 🙂

    Peace and blessings to you

  2. L Kilhefner/L X Villar

    Denise, Thrisha, thanks for being here and your website.
    I also want to do something to change some laws.
    In this moment I would like to know who was the one that made the law that prohibit us from recording a conversation with our doctors (or anybody else) in Florida, unless we ask them if they allow us!
    What about police recording citizens, authors of a crime or not?
    I also learnt thru same article which I read in Readers Digest and I am sending to my sister and mother in southamerica, about us having the right to the record of my visit the doctor the very moment and day of my visit!
    Had I done that 4 years ago, I would have caught the doctor lying about the minimal examination he did on me (and the terrible damage he did to my TMJ!!) because after I sent to him my letter, seven day later, of his criminal wrongdoing, he changed the records making notes that would say that I already had problems with my TMJ!!!
    My appt was for a sharp ear ache that was coming and going inside my ear! He instead left me with a damage to my TMJ and displacement of the disc http://www.physio-pedia.com/TMJ_Anatomy . For almost 2 months I could eat normally!
    I never had problems eating anything before going to see this man who calls himself “doctor in ears”!
    The grinding noises and pain were terrible when chewing, yawning, eating my nuts, carrots,meats. Only 2 years later I could give a bite to an apple without feeling pain but, if I try to continue eating normally the pain in my parietal bone and TMJ area comes back so, I will have to live like this for the rest of my life. I want to try acupunture although the damage of the disc displacemente is already done and acupunture will not fix that.
    Please, pass it on!!
    We must stop these so-called “professionals in medicine” from hurting us!! I have also complained to .gov wwebsites and “experts in TMJ” and they keep shoving me one to another without listening!
    Many thansk for this opportunity!

  3. suzanne miller

    My husband recently ordered a copy of his medical records and was appalled to read the horrible things that a doctor he’d just met had written about him. It’s obvious from the doctor’s perceptions (that is, that “use equals abuse” & that someone in chronic pain has no right to medication for a chronic physical back injury–from 2008–is pathology).
    To give you a better picture, my husband is in his late 50s and has long hair. He lost his teeth in a bicycle accident & his teeth never did fit right, so gave up out of frustration early on. He sports a mustache, so it’s not that noticeable, but the doctor sees: long hair + no teeth + chronic pain = drug addict!
    We’re just beside ourselves! What can we do about this?
    And now, every time he sees a new doctor, they’re going to look at him as a med-seeking loser, which is not the case at all. He simply cannot get any pain medication in this county. I’ve tried contacting the California medical advocacy office & that is a joke. The woman that answered, claimed she couldn’t do anything about this. This is a travesty and nothing we expected to find it in another county of our home state of California. I would expect this from another country–not another county! What can we do? How can we draw useful attention to this horrible injustice? As if this writing, he is STILL trying to find a doctor.
    The local pharmacy techs tell us that pain meds ARE prescribed in this area (Alturas / Canby in Modoc county), but no one will tell us by whom! This is a nightmare for us. Thank you for any information you can provide!

    suzanne miller

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