http://trishatorrey.com/2008/07/28/guerrilla-patienting-getting-the-healthcare-you-need/ A blog about patient empowerment, advocacy, safety, consumerism and tools to navigate the dysfunction of American health care. Mon, 30 Apr 2012 04:29:34 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://trishatorrey.com/2008/07/28/guerrilla-patienting-getting-the-healthcare-you-need/comment-page-1/#comment-7343 Laura P. Mon, 28 Jul 2008 12:09:58 +0000 http://trishatorrey.com/?p=471#comment-7343 As a patient advocate my first line of defense is to never take "no" as an answer without making sure that it's the right answer. Too often, especially when dealing with insurance companies, the "easy" answer is to say something is not covered - it gets the caller off the phone and keeps their numbers on track. But, too often that "no" is not the correct answer - there are many instances where there are specific circumstances where coverage is available and a little knowledge can go a long way to getting the correct answer. As a patient advocate my first line of defense is to never take “no” as an answer without making sure that it’s the right answer. Too often, especially when dealing with insurance companies, the “easy” answer is to say something is not covered – it gets the caller off the phone and keeps their numbers on track. But, too often that “no” is not the correct answer – there are many instances where there are specific circumstances where coverage is available and a little knowledge can go a long way to getting the correct answer.

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