Feb 19 2015

Getting Away With Murder? Public Records, New York and Across the US

ollyThis post is two things:

1.  A description of the problem which has to do with money, influence, and once again, it’s the little guy who will lose out.

2.  A call to action for those who live in New York State – where the most egregious of examples is taking place now. (And may be able to be stopped.)

The Problem: 

There is no one comprehensive and accurate repository for information about a doctor’s malpractice record in the United States that patients have access to. (the key: “that patients have access to.”)  Granted, there are plenty of doctor ratings websites out there, but their track records have been dismal when it comes to keeping up with even the most egregious of physician-offenders.

The one neutral reference we have had for learning about doctors’ track records, including the details of the errors of their ways, has been through state-sponsored doctor databases.  Now, these sites have flaws, too. For example, in many states, the information found in them them is self-reported. But at least these sites have teeth, and doctors know they can lose their licenses if they don’t report malpractice suits and arrests.

Even the best of the ratings websites (like Vitals or Healthgrades) have only limited information about lawsuits – usually just that they existed.  At least the state-run sites provide details like whether or not the doctor fought the suit and won, or lost, or what the damages were. Did a patient die unnecessarily? Did the doctor commit fraud?

(In fairness, keep in mind that just because a patient or family member files a lawsuit doesn’t mean the doctor was in the wrong.  And, it’s true, often doctors – or more likely their malpractice insurers – will settle out of court because fighting a suit is such a long, protracted, expensive event.)

However – the point is – that it’s these state-sponsored databases that supply the depth of information we patients need for doing our research on doctors we might want to trust with our medical care. Further, state-run databases and sites don’t rely on advertising, or extortion, or selling our personal information for their income.

The problem is – in New York State, Governor Andrew Cuomo has decided to remove our doctor profiles site from the internet.  He said it’s to save money – an estimated $1.2 million per year.

Yes – do the math – that cost is 6 cents per New York State resident.

I think (personal opinion only) just as likely is that many of the governor’s friends (physician or hospital administrator donors and PACs) don’t want that database to exist.

Now – even if you don’t live in New York, this should be disturbing to you. Too frequently doctors move from state-to-state to try to escape their track records of abuse and death. At least state-run websites aren’t beholden to advertisements and selling your personal information to profit.  They are neutral and independent even if they aren’t updated 100% of the time. Further, if the site gets pulled in NY, then other governors will look at it as a way to 1. save money (a pittance, but to the uninformed it sounds like a lot) and 2. make those physician and hospital donors and their PACs very happy.  You’ll lose your access to that information in your state, too.

So – the call to action for New Yorkers (with thanks to Ilene Corina for this information):

If you want the NY State physician profile site to stay online, and the requirements for them to be updated to stay in force, please call the governor’s office and let him know. It won’t take you a full 3 minutes:

Phone Governor Cuomo at 518-474-1041 ext. 3.  Tell the person answering the phone that  “I want Physician Profiles left in the NY State budget”. You’ll be asked for your zip code (no more – no personal information.)


That’s my 6 cents.


Do you have advice or a story to share that illustrates this post?  Please share in the comments below.

Want more great tips for smart, empowered patients?
Read my book:  You Bet Your Life! The 10 Mistakes Every Patient Makes (How to Fix Them to Get the Healthcare You Deserve)



Feb 11 2015

Chicken Little, Wishful Thinking and the 24 Hour News Cycle

chickenOne frightening and frustrating trend we’ve seen since the 24-hour news cycle became a reality (meaning – since we have all gotten used to, and expect, to get our news updated at anytime, day or night, everywhere) – credibility has taken a nose dive. We want to think we can count on the “facts” as reported, but too often they get blended with the not-quite-facts, the incorrectly extrapolated facts, the just-plain-wrong facts – and of course, pure fiction.

The “Who Can You Believe?” question became even more acute over the last week with the realization that NBC News anchor Brian Williams, who I have always liked and would still like to invite for dinner, thinks it’s OK to embellish the truth. If you would believe his stories, you would think he had been shot down in a helicopter or watched bodies floating in the New Orleans French Quarter after Katrina. Neither is true.

Now, Brian Williams doesn’t give patient empowerment advice.  But other so, and like Brian, they come across as so gosh-darn believable!  The problem is, sometimes they aren’t, and we have to do some due diligence to figure out when they are, or when they aren’t, when their advice is useful, and when it’s not, or even when it’s downright dangerous.

Do I think they are intentionally leading us astray?  Sometimes. Do I think they intentionally give us bad advice?  Sometimes.  Do I think we need to confirm their advice with another, more objective information?  You bet I do. Too often what we see is more Chicken Little or Wishful Thinking and not something we should put any stock in at all.

So where can we patients turn? How do we know what’s objective, what isn’t, what’s worthy of our time, and who we can believe?

That’s Gary Schwitzer’s entire focus – so let me tell you about Gary’s work.

Gary founded HealthNewsReview.org many years ago.  As a journalism professor, teaching his students how to write informational and objective news stories, he was appalled at the shift in direction being taken by large news organizations. That is – they glom on to “news” that isn’t really news, because they think it will catch someone’s eye (or ears) – and not because it’s really useful. Further, sometimes they simply regurgitate a press release from a pharmaceutical or medical device company, like “Research Shows that Our New Drug Cures Cancer!”  The problem is, too many people believe it.

But smart patients don’t believe any of it until they have investigated further and assessed its veracity.

I encourage you to take a look at Health News Review to see exactly the criteria Gary’s reviewers use to assess health and medical news stories. You might also be interested in his post about conflicts-of-interest among national TV anchors and medical correspondents. Eye-opening.

Gary’s criteria for assessing news stories are front and center, right on his homepage.  Additional information can be found here:  How to Assess Medical Studies


Do you have advice or a story to share that illustrates this post?  Please share in the comments below.

Want more great tips for smart, empowered patients?
Read my book:  You Bet Your Life! The 10 Mistakes Every Patient Makes (How to Fix Them to Get the Healthcare You Deserve)


Feb 05 2015

Every Patient’s Advocate 2.0 – An Update

updateDo you ever feel like there just aren’t enough hours in your day, and that you can’t possibly do everything you wish you could do?

Not every day, of course!  But yes  – I know you’ve felt exactly the same way.

That’s been my constant state now for the last many months. And because each of the blog posts and articles I write here has always taken me hours to complete (research, writing, editing, finding photos, posting and promoting) – I had to put much of that work on a shelf when other work took priority.

But I sure do miss my regular posting and then interface with YOU – my favorite readers – here at my personal blog… and so, after noodling it over for awhile, I finally figured out how I can fit this work into my already-crazy days.

As you long time readers know, my posts at this site have always been very long and involved.  (just take a look around – you’ll see!) and of course, that’s why they have taken so long to compile for you.

One reason they have always been that way is because there just wasn’t much information available to help patients get smarter, ramp up, empower themselves.  But today – almost 10 years after I started in patient empowerment work – there is far more good information available. Media focuses on smart patient advice far more than it ever did. Many good books have been written. Many patients are getting the message.

abcstatementWith confidence there are lots of good people helping in good ways, I can now make that shift in my approach – in effect Every Patient’s Advocate 2.0!

That is, I’ll become your curator of good, smart patient information.  As I find articles, blog posts, commentary – whatever it is – I will share it with you, give a quick summary, and then I’ll recommend whatever I think you can do with it. That might be to embrace it and share it, or ignore it, scoff at it, fight back – or anything in between.

So I’ll begin with the first post in this new series: When Patients Read What Their Doctors Write

And I’ll ask for requests.  What would you like to see on these pages? Please comment below.



Want more great tips for smart,
empowered patients?

Read my book:  You Bet Your Life!
The 10 Mistakes Every Patient Makes (How to Fix Them to Get the Healthcare You Deserve)

Feb 05 2015

When Patients Read What Their Doctors Write

rd0204ArticleWhen Patients Read What Their Doctors Write  by Leana Wen, MD
from Reader’s Digest (and NPR)

What a great empowerment tool for patients!  Read this article about how Dr. Wen works with her patients during visits to make sure their electronic records are accurate.

Smart Patient Takeaway:  This is a great tool for patients who want to be sure their records are accurate, or have interest in seeing what their doctor is recording about them. (Hint – that should be everyone!) In addition, it sets the stage for a good partnership with your doctor.

Be sure you have the information you need to access your records from home, too.  Then, each time you have a new appointment, or something changes in your record, log in to see what has been added or amended in your record.

If your doctor doesn’t let you share in the input and review process on your medical records, then take a copy of Dr. Wen’s article with you to your next appointment, then tell him or her you would like to participate in your record keeping, too.

Additional Idea:  Using your smartphone, or a small handheld recorder, record your appointment with your doctor.  This will allow you to listen back later to confirm that you remember new instructions and information. Tell your doctor you’ll be recording the session – politely, of course – but don’t ask permission. It is your right to record the session, and it’s a smart tactic, especially when information is easily confused.  (Asking for permission provides the opportunity for the doctor to say “no”.  Or, as Gramma used to say, “It’s easier to beg forgiveness than ask permission.”)


Do you have advice or a story to share that illustrates this post?  Please share in the comments below.

Want more great tips for smart, empowered patients?
Read my book:  You Bet Your Life! The 10 Mistakes Every Patient Makes (How to Fix Them to Get the Healthcare You Deserve)


Aug 14 2014

Top Doctors and Best Hospitals – for a Price

You mostly see them in airline magazines. But sometimes I see a banner or badge on a doctor’s website, or even a hospital’s billboard.

Big proclamations they are!  Dr. Horatio P. Speshultee is a TOP DOCTOR as ranked by some organization or another.  Or ST. HARELDA’S HOSPITAL has been ranked #1!

Oh really?  Says who?

And, fellow patients, THAT is the key.  WHO SAYS and HOW MUCH THEY PAID FOR THE RANKING is the most important part of all of this.  Because if you are choosing hospitals or doctors based on such labels, the label originator and its purpose will have a huge impact on your ability to get the care you need.  Making bad choices based on the wrong assumptions can only be trouble.

I raise this today after reading this piece in the New York Times, Top Doctors, Dead or Alive.

The author, Abigail Zuger, MD reviews an invitation to her 16-years-long-dead uncle to be considered a TOP DOCTOR ranking.  Maybe he was a good doctor when he will still alive, but… ?  A little suspect at the least.

I’ve seen these sorts of invitations before. I get them from some company called “Who’s Who” – I can be a Who’s Who in all kinds of great things – from business to marketing and maybe even patient empowerment (although I haven’t seen that one.)  It’s a company that produces directories for those with an ego.  If you fill out the paperwork, and pay a sum of money (not usually more than $79 or $89) then you TOO may be listed in that directory and get your very own copy of it!

Please note – no one is vetting this list. No one is looking to see if any real accomplishment is tied to it.  You pay your money, you show up in the book.  And you get to list all your accomplishments, dubious or not, true or not. These companies have been in business for decades, hawking their flattery and reeling in the profits. I can only think that it’s intent is solely to stroke egos.  But hey – if it pays the bills…  who am I to ask questions?

Well – maybe I’m exactly the one to ask… because when it comes to proclaiming these doctors are any good…. well then…. Read the rest of this entry »

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